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Hi Melissa - Thanks for your help with our long weekend trip. We had a great time!! The Cabana Bay hotel was nice. Very similar to Disney's Pop Century in that it was a value hotel but very friendly staff and nicely maintained. Sadly we did not have time to bowl or swim since we were only there for 3 days. But the pools looked nice and so did the lazy river! The room was a nice size (we booked the 2 queen bed room). Plenty of space to move around, a small table, big tv, nice sized bathroom and separate sink area. Universal was really fun. The new Harry Potter section was awesome. All the details were amazing. Thanks again for your help! Kate Tracy - It was amazing!!!!!!!!! The place was perfect and to have access to the other place was awesome. We were right near the little bar on the beach and close enough to the main part. Loved everything about it. Thanks so much. The only downfall was I had forgotten that the Apple representative had given return tickets to airport. The morning of departure, had to take a taxi to airport, cost an extra $22. But hey live and learn. Thanks again for all your help…until my next adventure, talk soon. Linda WE HAVE THE BEST CUSTOMERS... Here is one of them! Hi Phil! Just wanted to let you know how AMAZING our trip was thanks to your guidance and expertise! The only thing I'm mad at you for is not making us go longer! Haha! The Riu Palace Mexico was everything we imagined. The beach was awesome, the food delish, drinks never ending, & service fantastic. We loved having access to the other Riu hotels! Walking to town was, as you promised, a beautiful walk on the beach & easy to find! We did an excursion to Xel-Ha and Tulum- both such great experiences, thank you for the recommendations! The next trip we go on now has BIG shoes to fill! We seriously appreciate the time & effort you put into finding us the perfect place to stay & enjoy our first vacation together! Thanks again Phil - cheers to working together again VERY soon! :) Britt Hi Ellen! We just got your card!! The El Dorado was amazing, PERFECT resort pick for us! It was gorgeous, delicious, and super clean. We were treated like royalty the whole time. (They ask your occupation when you first meet with your conceirge- Keith said he was a chef, so I think they tried to impress him the whole time! Some waiters even called him chef when serving him!) It was pretty awesome. We love all their green initiatives and that they grow their own veggies as well. Keith asked for a tour of the gardens, but its at one of their other sites (Royal or Maroma, I forget.) We are already making plans to return :) Thank you SO much for your assistance, we really felt like we picked the perfect spot! Now to undig ourselves from wedding/honeymoon mounds of stuff, haha... Rachel & Keith!! Hi Phil, Well back to reality. We had a great time.... The Grand is indeed Grand! The room was perfect, we spent most of the time in the tranquility pool. The staff was very attentive.Everything was just right. Thank you for all you did. Kathy Hi Melissa, I want to let you know just how wonderful my vacation was in Aruba. My sister and I had the best time. Everything was perfect. The Tamarijn is heaven. The beaches are beautiful, the people were friendly and the room was comfortable. Thank you for everything. You'll be hearing from me again. We're planning a trip for next year. Thanks again. You are a pleasure to work with. Terry Heneghan Hi Phil, Thank you so much for booking the best holiday! It was truly amazing - one of our favorite trips. Everything was so perfect - both hotels were such gems. We would stay at either one again in heartbeat. Let me know if there is any specific feedback you need for them. Also, we fell in love with the Loire Valley. It is such a special place. Thank you again for all of your research and planning. We truly appreciate all that you did for us. You are the best and we will definitely be working with you in the future (and recommending you). Best regards, Melissa Hello Phil, I hope all is well with you. I just wanted to drop a quick line to let you know just how great our vacation was. I think it was one of the best vacations my wife and I have had in 35 years. It was all you said and much more. The service, food and accommodations were all terrific. We were offered an upgrade upon our arrival. They offered to move us to Generations and give us a brand new room with an infinity pool for 2 nights (optional to stay for our entire stay) or if we decided after 2 nights they would move us to a Casita. We agreed to the offer and stayed at Generations for Saturday and Sunday nights and then requested the move to a casita on Monday for the balance of the stay. Both were great. Generations was sparsely populated and there were only a handful of kids so that was not an issue at all. The room was great but very contemporary and a little over the top for us with the infinity pool off of our balcony. I was interested in the casita before leaving and this intrigued me, this was a more comfortable setting for us. I liked that there were only 25 or so casitas to each pool. The ratio of service folks, bartenders, concierge, pool boy, beach attendant, etc was beyond our expectations, they could not do enough for us. We did tip a few dollars on a regular basis and all recipients seemed to be very appreciative. All in all I could not have asked for more or a better vacation. It was very relaxing and enjoyable. Perfect!!!!!!!!!!!!! Thank you for everything you did for us. Ralph My new favorite place on earth! So, El Dorado Maroma was freakin’ amazing! Our experience there was like day and night when compared to Secrets Royal Beach. They could not have treated us better or done anything more for us. Resort was beautiful in a casual, understated way. The food was excellent. Service was amazing and the staff was very friendly. We met some very fun people there too who have been back there multiple times and said that the service and experience has been consistent. I could definitely see us going back there again. Thanks again, D


Thank you to P&H travel for helping us to plan a fun trip to Disney World, our first trip, and a cruise on the Enchantment of the Seas to Nassau.  Where it was our anniversary and my birthday, Phil got us an upgrade on the ship to a JR suite, totally awesome. The room was also decorated with Birthday Wishes and a bottle of wine was awaiting us. All the touches added to the experience and our vacation.  Friends and family who have used P&H on our recommendation have been very pleased with the way they were treated and how well everything was planned.  Thank you so much. Harvey & Sheila


Hi Tracy, Just a quick email.  This place is amazing.  It's immaculate, super friendly, and the food is a 10!  We love it here!   Great recommendation. Nicole is obsessed with the swim up room we got upgraded to.  We love it! Ps.  Out candle light dinner was awesome.  Thank you so much.  Thanks again, Scott and Nicole.


hi Tracy! just wanted to let you know our trip was fantastic! The Sheraton

in New Orleans was great! central to Bourbon St area and Jackson Square and

we could watch the parades from our window!  The cruise was wonderful, rooms

were perfect!  We purchased the Ultimate dining plan which we really

enjoyed. We were confused on the gratuity for that though.  The Bill asked

of a gratuity but there was nothing to base it on. I inquired and they said

whatever you feel it is worth but that is difficult to judge. Do you have

any recommendations for our future cruises?

By the way, Wayne & I purchased 3 advance deposits for future NCL cruises,

hoping to take our daughters and their guys next year. NCL was a wonderfully

relaxing, friendly cruise line! Thanks for your help . Gayle


Hello, We had a wonderful time!!!!! Thank you so much for taking good care of us. When we got to our room last Sunday there was a sign on the door that said Happy Anniversary with balloons on the side wall that said Congratulations!!

They gave us 2 Happy Anniversary cards. I recommend if you know anyone that is going on the Royal Princess and they want to eat at the Crown Grill to make their reservations the day they get on the ship. I went to make reservations and they said they were totally booked till the end of the cruise. We went down & talked to the manager and we got a 9:00 reservation, plus we made friends with the bartender at the Wheelhouse Bar, so he went over & talked to the manager when we told him about it.  The ship was so elegant!!!


Hello Tracy, I just wanted to say Thank you.  We had an amazing trip!  St. Croix was perfect for the mixed age group. I really appreciated how well the flights and connections were set up and the taxi to meet us at the airport!  We took advantage of so many of the 'tourist' things as well.  If anyone is looking for a recommendation I'd be happy to help.  I did want to share that if you have anyone going there, let them know to be careful if they choose to go on the Tan Tan tours.  I think I should be grounded for a little while, but if you find something that sounds awesome and its one of those last minute cheap deals, don't ever hesitate to reach out to me.  Thank you again~Nancy


Hi Phil & Melissa, Just a note to let you know about our trip.  It was really good.  The weather was perfect, staff was great and of course our company was wonderful.  I know Leslie & Don and Janet & Bob has some minor issues with their rooms but for the most part I think it all went well.  I actually made out better than the others as the resort upgraded me to the honeymoon suite which was incredible.  Best room I’ve ever had.  Of course I was as far away from the main building as you could be but counted the walking back and forth as exercise.  Excellence in Punta Cana was good but Playa Mujeres in Mexico is still our favorite and the gold standard.  The food at this resort was not great and the shows were the same as we saw 2 years ago in Mexico. 

I also lucked out with the travel too.  We go to the airport with enough time to get on the earlier Jetblue flight.  They didn’t charge us anything to change and actually gave us the exit rows for free too.  It was a good travel day except for the snow in NY when we got home.  Thanks for all your help and we’ll talk again in September to plan next year’s trip.  We are thinking Cabo for 2015! Buffy & Jim


Hi Ellen, My family and I booked our Riviera Maya vacation through Tracy, way back in the spring of 2013. We had to change our travel date from June of 2013 to January of 2014, due to our son beginning a new job in MD. Tracy not only arranged a wonderful vacation, but she arranged the flights so that 6
of us flew from Boston to Charlotte where our son met up with us after flying from Baltimore. It was great that we were all together on the same flight to Cancun. Originally there were 6 of us going, but Tracy was able to add a 7th person for us in November.
We stayed at the Barcelo Maya Colonial which was beautiful.  It was great being able to use all the amenities of the other Barcelo Maya hotels, never mind having them all in a row. It gave us plenty of places to eat, swim, shop, and the list goes on! Our boys took advantage of the gym and we played some tennis also. We had a couple of not so great days weather wise, one of which we went on the Jungle Maya excursion. Although I (and probably most of us) wasn't really looking forward to it because of the weather, we ended up having a great time. It was sprinkling and a little chilly, but the water in the caverns where we snorkeled was nice and warm. That was amazing, as was the snorkeling and zip-lining. We also spent a day in Playa del Carmen, which was quite an experience for my 19 year old daughter and her 2 friends. They hadn't experienced much of locals trying to lure you in for your business or being asked if you want to hold a lizard, monkeys or even baby lions, not realizing that they were looking for a donation after. It was so much fun and they learned a lot about the culture. One of our sons went into a jewelry shop with me where he had a lot of fun bartering for a pair of earrings for me. The guy supposedly worked at our hotel, a trick I'm sure they all use to try and get you into their shop when they see your wristband. The "light bulb" didn't come on until later, when I realized they probably all do that. Nevertheless, it was still a great day. It was wonderful to have our whole family together, a task that is never easy when your kids have grown up. Can't wait to be able to come in and book the next one, whenever that may be!


Hi Phil,  We had a great time in Vegas!!! The Bellagio was beautiful – we visited some of the other hotels, and I have to say that we liked the Bellagio the most.  We went to two shows – O and Love (the Beatles) both by Cirque de Soleil, and they were amazing!! Betty and George also went to Absinthe and they liked it very much – we chose to gamble that night instead. We plan on definitely going back again – it was a wonderful time!  Thank you so much for all your help! We will consult with you for our next trip. Thanks again and we will talk soon.  Maria


Phil, My brother and I just returned from our trip to Ireland. Ellen Wellington of your office made all of the arrangements. We would like to compliment the effort and detail she put into the details of the trip. I find in today's world the lack of attention is often the case. But, in Ellen's case she placed great effort that made the trip enjoyable. We feel you are very fortunate to have a person of her quality with your organization. A job "well done". George and Bill


Hello Phil, first chance to write since we got home. First off, thank you for the champagne and strawberry's! The first thing we did was all toast to the week ahead b4 we left our rooms. The ship was great, food outstanding, not normally into the buffet but it was massive with sooo many choices. Very happy with that. My favorite was the "Beatles Live" in the atrium, they were great.  I would def go back again though, perfect room location, walked up one flight and were right at the pool bar between pizza and burgers, couldn't go wrong. Just wanted to say thanks and share. John


Tracy, We had a great time at the Tamarjin and Diva. It was all you had said it would be. Had a lovely Oceanfront room.  Good Food, lots to drink, we enjoyed. Thank you for the great suggestions. Gene and Barbara


Hi Phil - We arrived safe & sound on Friday & had a great time at LaPlaya. All of your preplanning was flawless - Thank You! The hotel was very nice.  The staff was great.  We arrived before noon on Monday & were greeted to an upgraded ocean view room - a great start.  Weather was hot the first couple of days until a cold front came through and made days 3 & 4 a bit "iffy."  The beach was being worked on the first two days & then moved towards the Ritz.  We did play golf at LaPlaya on Wednesday & then hit the outlets on Thursday.  So all in all - just a nice relaxing Mother daughter getaway!  We look forward to working with you and your team again!  Thanks again so much for your kindness & patience! Best, Nancy


We had the most wonderful vacation on our recent trip to Paris.  This was our first visit to this incredibly beautiful city but hopefully not our last.  Our travel agent, Tracy @ P & H Travel, was extremely helpful and arranged every detail for our trip. She was extremely informative and we never felt as though we were bothering her when we called or emailed with questions. Thank you so much for the wine and on board credit we received on the ship.  It was a nice surprise and a great way to begin our vacation.

We arrived in Paris in time for a short respite before our tour at the Eiffel Tower.  We were then taken to our ship, the Avalon Creativity, where we enjoyed a 7 night stay and trip on the Seine River to Normandy. On board, the crew could not do enough for you and they all along with the food were phenomenal. Our cruise director handled every want or need for us in arranging our off ship itinerary. We got to stop in some beautiful towns including Giverny, Honfleurs, Conflans and Rouen.  The Normandy Beaches and cemetery were overwhelming, impressive and emotional.

The smaller size ship allowed for a much more peaceful trip and offered the opportunity to really meet and spend time with and make new friends. The ship was immaculate and from the front desk, wait, bartenders, and housekeeping staff every one of them were so friendly and accommodating.  They could not do enough for all onboard and deserve Avalon deserve huge kudos for their choice of staff members.

At the end of the cruise, we spent four nights in Paris with opportunity to explore the city on our own.  We stayed at the Hotel Pullman Montparnasse and although found this to be a bit removed from the heart of the city, provided us with very comfortable accommodations and also a very helpful concierge staff.

It would take months to explore all this city had to offer, and our only regret was not having months to see it all.  Thankfully, we have over 1,000 pictures to relive all that we did get to see of one of the most beautiful cities in the world, Paris. Thanks again to Tracy for making this trip of a life everything we hoped it would be and more.  Donna & Norman


Hi Phil,  Thanks so much for an awesome time down in Puerto Rico. Every person we came in contact with ( limo driver to the people within the resort ) were super nice. Did you send a complementary wine/cheese to our room ? That was a huge and terrific surprise !!  The baby had a blast as well and we will be recommending the place to other friends ( and probably go back there again someday ).  We plan on another trip for that time - we will be calling you again. Thanks again, Phil ! You are awesome !  Tim


Hi Phil - sorry that it has taken me so long to write you this email.  You planned the best trip: everything was perfect - we absolutely loved the first hotel - Castello de Nero - very high end, gorgeous grounds, rooms were beautiful (we were upgraded upon checking in), staff was superb, spa was awesome, restaurant was fantastic - and so on !!  I told Mark if I am ever missing and it looks as though I have run away, to check there as that is where I would go - we loved it.  The train from Florence to Naples was alot of fun - really nice train - they served Proseco, too,

Once in Naples, the drive to Positano was magnificent - when we arrived at the hotel, we were like:"where is it?"  Because it was directly underneath us since it is built into the side of the cliff - completely different experience than the previous place, but just as great. Views from the rooms were breathtaking. The beach area was gorgeous - the sundecks were so nice and the views again, were just amazing.  You walked down the stairs to a dock and just hoisted yourself into the Sea and floated around - I just loved it.   And I loved the town itself - so much action going on - the bars and restaurants were so, so nice.

You gave us a tremendous trip - a once in a lifetime experience - there were no hitches - all pickups and dropoff were flawless - whatever companies you used were true professionals. Your hotel choices could not have been better. The four of us were singing your praises all throughout Italy and then back home.  So, THANK YOU !!!!!!  And hope to see you soon !


HI, We got back Monday evening and everything from start to finish was just great.  The hotels were first class, Holland American was outstanding - the food, the people, the sights and excursions were all wonderful.  It was nice to see the relatives in Seattle.  The bride was beautiful, the groom handsome and all the guests were above average!  Everything went like clockwork...great planning.  Thank you so much for your efforts. Sincerely, Rick


Hi Phil,  Just wanted to let you know that everything went well with the flights, ferry, car services and hotels.  I had a wonderful trip!  Thanks again for making all the arrangements:  I appreciate all your care and attention to detail:  it truly makes for a memorable and hassle-free trip. Enjoy the rest of your weekend, Janet


Melissa, I can't thank you enough for helping plan our summer vacation to the UK and Iceland.   Icelandair's on time record was spot on and Saga class was worth the money to "sit up front".  We'd fly with them again in a minute!   Your help straightening out Avis' rental mistake was invaluable and we appreciated that you provided us with your home phone number and ongoing support to be sure that they rectified their error swiftly.

Wales and the Scottish Highlands were memorable. Despite not seeing "Nessie" while ferrying through the Loch Ness we did spend wonderful time with Pete's family.  Everyday was sunny and picture perfect for our two week stay.  Your suggestion of the Borg Hotel in Iceland was exactly what we prefer in a hotel.  I would definitely book an upper level room with a view and balcony again.  Hotel service was excellent, concierge was extremely efficient and the location was within steps of everything we wanted to see and do in Reykjavik.   The private SuperJeep Golden Circle/Glacier tour and trip to the Blue Lagoon had some of the most spectacular views we have ever ever seen.  Hair conditioner was DEFINITELY a must at the Blue Lagoon if you ever wanted  to comb through your hair again, but the trade off was a silica mud mask and 104 degree water that was fantastic.  Thanks for the tip!! Off-roading through glacial rivers,  hiking(and I use that term loosely) active volcanoes, viewing enormous waterfalls and walking on glaciers were only a fraction of what we did on our all day tour.     Iceland is truly a staple for anyone's bucket list!

So far, you are batting 4 for 4 on vacation satisfaction!!  Our Celebrity Med Cruise with "the girls" was a once in a lifetime trip filled with laughs, our San Francisco/Monterey/Wine Country driving vacation was jam packed and "spirited" to say the least,  our Bermuda Cruise on NCL for our 10th anniversary in an aft penthouse made us feel like a king and queen for a week, and we can now add Iceland to the list of successful, enjoyable, and seamless vacations you have helped us make so memorable.  A BIG thanks to P&H Travel but more importantly to you for always making us feel like no question or request is too big or too small and for answering our emails and calls so quickly and professionally.  That goes a long way when I consider who to plan my vacations with!  The only question left for you
is........where shall we plan to go next :) Thank you, JoAnn and Pete


Ellen, Good Morning, I just wanted to let you know how great the cruise was.  The weather was perfect & we had calm seas the whole time!  Everything about the trip was awesome.  We loved using our P&H Travel bags too!  Thanks for all of your help.


Greetings from Barcelona.  Driver was there to pick us up and this hotel Olivia Plaza is absolutely incredible.  I just love working with you.  Thank you so much, Barbara


The resort was very nice. The place itself was beautiful and I could tell other people were eyeing it with envy when we were dropped off following excursions. When we arrived we were greeted with cold towels and champagne which is always a nice touch. In our room was a bottle of chilled champagne and chocolate covered strawberries. Shortly after arriving the butler stopped by to personally show us around the room and the various features. They were very accommodating and the beach was amazing! We walked extremely far down it and of course compared the other resorts' beaches. Ours was by far the most peaceful, keeping the vendors off as well as the clientele seeming a bit more "upscale" lol. I don't really know how to put it but ours was the quiet beach. The huts on the beach were great too and only the Iberostars appeared to have them. The buffets were all right. I found if you asked them to make you something fresh though all you had to do was ask. All in all it was a very nice place and I would go back to an Iberostar. It was Chris' favorite so far. I'd definitely recommend it; just make sure you get your dinner reservations as soon as you get there!" Jamie

- Mooskie- May 3, 2013


Hi Phil, Thank you for the Welcome Home Card. We had a wonderful time in Disney. Your advice was perfection! Pop Century was great and I was happy I did not purchase the Dining Plan. That gave us much flexibility and we ate at many nice restaurants. It was alitlle pricey but worth it. Thanks again for the autograph books and the other Disney items you sent me. Again we had a great time. I will call you for our next trip. Thank you


Hi Elllen - Thank you so much for all your help with our trip. It truly was the trip of a lifetime. Every day seemed to top the next. I would highly recommend all the hotels we booked. - Thought the shower at the Mediterraneo in Sorrento was only 2x2, the view and location (and bartender) were amazing. They gave us a nice bottle of champagne for our anniversary!  In Rome, we walked everywhere from the Hotel Artemide - very beautiful, huge room and bathroom. The Villa Olmi (Florence) was gorgeous - amazing art and grounds with fountains, trees, ornate benches & a free shuttle bus to Florence. It was nice to be in the countryside after Rome. We loved the train to Rome - that's the way to travel! Renting the car was quite an experience, glad we had it, but don't take a wrong turn! Thanks, D


Hi Phil, Just wanted to let you know that we had another wonderful vacation, thanks to you. The Gran Caribe was beautiful. Our daughters had a blast in all of the pools and did great at the buffets (they tried a lot of the different types of food). It is a great resort for families. There was plenty to do and the staff was great with our kids. Thank you again and we will definently be in touch when we plan our next vacation. Sheryl & Tom


l, In a word FABULOUS !!! We had such a good time. Starting with the none stop flight on Jet Blue, the Alamanda Hotel was great, fantastic spot! Great beach , Orient beach!!! . We explored the whole island but loved our area the best. Great food, people, shopping, beaches and the weather was perfect. We could not have been happier !!! Thank you sooooooooo much !!! Thanks again you were spot on as usual !! I hope you and Jim have a great Summer. Tom and Kathy


Hi Phil - Just wanted to say thank you for letting us come in after hours last night. We both enjoyed meeting you and working with you. You made it a lot of fun. Now we really are excited. Neither of us has been out of Massachusets for a long time. You are right this will be perfect for us. The hotel looks beautiful, the flights couldnt be any better. Talk to you soon, Thanks again, Joanne


ITALY:

Hi Phil, We want to thank you for the arrangements you made for our trip to Italy. We had no problems getting there.  We drove to Sorrento and were so pleased with our hotel.   The Antiche Mura Hotel is beautiful and deserves the high rating.  It is situated right off of the main piazza and within walking distance to all of the stores and restaurants.  The bus stop was two blocks away.  We took the bus to Amalfi for the low cost of 3.5 euros for a 1 1/2 hour ride each way. 
The weather was rainy, but it did not stop us from walking everywhere and exploring the area.  We would love to return and stay at the Antiche Mura again.  We'll be in touch if we decide to go again. Thanks for helping to make our trip so enjoyable,
Maria and Ron


Hi Phil, Tom,Patti,Peter and myself want to thank you for the wonder planning you did for our trip to Ireland,Italy and Sicily. Our hotels and flights were perfect. Again thank you, Doreen
Hello Phil, Thank you for helping our family have a great vacation in Hawaii. Everything went like fine clock work and we loved the Kiahuna Plantation - what a beach! I totally miss the daily sunrise swims. It is hard to be back, but we are grateful for your help in allowing the kids and us have a family vacation of a lifetime! All our best, Frank

hi phil- FYI thought you may want some feedback from our vacation at the royale bavarro- the resort was perfect, pools great, ocean and beach super,. we absolutely LOVED the Tapas restaurant, we actually went twice and both times we got the ribs that were to die for. the italian was good, the main restaurant was also great, we had the duck based on a recommendation and it was wonderful. the only negatives we had was that the meats at the buffets were way overcooked, we could hardly cut them with a knife. but i guess that's just the cultural desires of the country and we just avoided the meats in lieu of many other choices. the resort was extremely well kept and the people for the most part were very friendly. we would definitely go back again, and appreciate your suggestion to go there, thanks again, june

Hi Phil, We love our cabin! We love the balcony! We love our dining room table for two in a corner next to the window! We love you!
Having a great time already. So glad we booked again for next fall. Thanks, as always. Doreen


Good Morning Ellen, We all wanted to send a heartfelt THANK YOU, for the wonderful job you did, putting together out trip. Costa Rica was fantastic, and the RIU was a wonderful location.  THANK YOU, THANK YOU. We are all relaxed and ready for work. Happy Holidays!! All the best, Marlie


Just wanted to send a quick thank you. The vacation was great! The resort was spectacular and our room was very convenient to the beach, the pool, the restaurants, the BAR!! We would definitely recommend it and stay there again! Thanks again for a great vacation. Kelli & Paul


Tracy and Phil, Just a note to give you some insight on our most recent destination wedding (Belmonte). We stayed at the Secrets the Vine Resort and found it to be exquisite. Our rooms were huge with plenty of closet space, huge walk-in shower, huge balcony on the 24th floor that had wicker furniture and panoramic views of the ocean and of the lagoon. Each floor on the preferred plan had a butler at their disposal!! Each room had a mini fridge with soft drinks, beer and some nips. This was replenished daily. A nightly turn-down service was also included. Daily activities menu and newspaper was also provided to our room. The facility and the grounds were impeccable. Top shelf alcohol and beer were available at all of the many bars. No wrist bracelets were necessary and the security was very tight. The staff to guest ratio was amazing as they were everywhere and all were extremely friendly and accommodating. There were four pools with plenty of lounges. Towels were everywhere and no need to provide towel pass or room number, just help yourself!! Only drawback for us was the food. There was a daily buffet for breakfast and lunch but none for dinner. The restaurants were very nice but they were all gourmet. Huge dishes and bowls but with little specks of food and lots of swizzles!! The Blue Water was the steak house and the meat entrees were very good. The others, no so good. We have been to many Caribbean resorts and are not hung up on the food so we tend to utilize the buffets as we know we can find something we like. The beach was incredible and one of the best we have had the pleasure of using. Dress code was elegant casual for most of the restaurants and was enforced. This we like. Many of the women, of all ages, would be dressed to the nines in the evenings. Men wore slacks. As you know Cancun has entertainment for all ages. Some of the wedding guests did two person boat rentals and snorkeling in the lagoon. Some did the Mayan ruins adventure tours and others went deep sea fishing. Some of the younger ones went out at least one night to the night clubs. We went out shopping one afternoon. The transportation to and from the airport was hassle free. I would recommend this resort and certainly the destination if money was not a large factor. I hope to return to the RIU Palace in Playacar next year as this was our favorite place of all the Caribbean resorts that we have stayed over the years. Thanks for your assistance and you can be assured that we will definitely use P&H Travel for our vacation plans and we also highly recommend P&H to our friends and acquaintances. John & Nancy


DUBLIN: We had a FABULOUS time! Dublin was lovely...we went to Howth, too. The 747 bus from the airport is 10 euros roundtrip and stops directly in front of Jurys Inn Customs House. And, the Real Marina in Olhao in Portugal is a hidden GEM!!!! Room, pool, breakfasts, staff, local area -- all fabulous. Highly recommend the town as well -- we found a laundromat nearby and saw the "real" Portugal. Also recommend SunTransfers to use gettting to and from airport -- book online (and then find their stall at airport with your name hanging in front and off to Olhao). The hotel has a ferry service (13 euros roundtrip for two) in front to Farol Island which we used twice...a lovely walk to the beach (about 15 minutes, leisurely) and great lunch/drinks/chairs/umbrella thanks to Rui and Ugo on Azul beach was under 25 euros. Then cold, cold beers whilst waiting for the ferry back to Olhao...DIVINE! Maybe next year we will go for a longer trip there....?


IRELAND:

We just got back from Ireland this weekend and had an AMAZING time. Thank you for all your help!!!

For Dublin, the Shelbourne was absolutely beautiful and perfect location close to Grafton Street, St. Stephen's Green, etc. Since I know you will be going for 2 nights in September, I thought I would pass along some recommendations in case you haven't already discovered these places. A great brunch place we went to was Chatham Brasserie off of Grafton Street. Delicious food and reasonable prices. If your considering splurging on a steak dinner, Shanahan's on the Green was awesome. We were told FXB's is a more reasonably priced steakhouse/just as good steaks, but they were booked when we tried to make a reservation.

The villas at the Adare Manor were perfect for us. Everyone there was extremely helpful and accomodating. Also, when we checked in, the villa concierge told us that we had full access to the property and that it is a common misconception that there are restrictions in accessing the castle. We had a few meals at the Carriage House which were very good - beef pie was great. There is also a cute breakfast place dowtown (Adare) called the Good Room that has amazing muffins. We picked up a few ahead of heading to the airport.

From Adare, we did day trips to Cliffs of Moher/The Burren, Dingle, and Galway. My favorite was Dingle. We did a drive there around Slea Head which we were told is even more beautiful than the Ring of Kerry and can be done in less time. The views were absolutely stunning! I'll try to email you some pictures. Along the drive there is a really cute pottery store that also has homecooked meals (chicken pot pie and apple crumble were so good and dirt cheap). Think it was called Dunquin?


Dear Phil, we had a wonderful trip! Thank you for the care and attention when you arranged our vacation. I LOVED the K&K George. We had a beautiful room overlooking the garden. The Earl's court location was perfect - 2 minutes from the tube, post office, bank and shops. The flights were fine. They provided good service and continually come around with snacks. Car service was prompt and courteous picked up in a Mercedes and brought back to Heathrow in a BMW!   Your planning made for a truly enjoyable and memorable vacation - Thank you again - Janet


LONDON: I'm Janet's sister Jean. Thank you SO MUCH for the fine job you did with our London trip. We love the hotel - it's a short walk from the Tube and convenient to everything. The free breakfast is positively lavish. The garden is gorgeous. The airport transfer (a luxury I've never had before) simplified our arrival tremendously. It's been an amazing trip! Jean


PARIS: Bonjour Phil, We had a wonderful time in Paris...Merci for your help J. Food., wine, sights were all great. You nailed the Ambassade d’Auvergne…we had a great meal there. Two more places we fell into: Savannah Café & Au Bourguignon du Marais.  But alas…the great debate is “on”. Where do we go next?  We’ll be in touch.  John & Susan


PUNTA CANA: Hey Phil, Just wanted to drop you a line to let you know that we had a wonderful and relaxing trip to Punta Cana. We were VERY centrally located to the pool and restaraunts. The food was delicious and we had wonderful weather. Out of the 13 days that we were there, it only rained one day. The place was very clean and the shows were great. The beach was gorgeous....nice white sand that felt like salt. Jack and Kevin got a lot of diving in, so they were happy and of course, Kim and I shopped, We would definatley return to this resort again. For the price we paid, it was well worth the money. We will definatly consider this resort for future trips. Thanks again to you and Ellen for all your work booking our trip. Sheila


CELEBRITY EQUINOX:   Hi there, We had a wonderful time on our April Celebrity Eqinox cruise. The ship is beautiful, the largest we've sailed on, yet there was never a sense over being "over-peopled". Spa Class is absolutely phenomenal, a small ship within a ship". It was by far the best customer service ever. Great ports, weather and calm seas. We put a deposit down for next year's cruise, destination to be determined.  Thank you so much for our Bon Voyage treats, always a pleasant surprise, and thank you for all your help with this trip . You are the best! Looking forward to the next one already.  Hope to talk with you soon. Fondly, Sylena


Playa Mujeres: hey Phil, just wanted to let you know that we loved the excellence resort in playa mujeres.....best all inclusive we've been to...the customer service was outstanding and the resort was beautiful...we had a great time...didn't want it to end! thanks...this is our new standard for future vacations! thanks again....mary ann and greg


Negril: Hi Melissa!! Ahhh I just wanted to thank you SO MUCH for recommending and helping us book our trip to Couples Negril! We CANNOT stop thinking about our honeymoon and just how perfect and amazing it was!!! Makes me want to cry that we are not there anymore L haha We are definitely going to try and go back ASAP!! Now I see why you go every year!!! Take Care & Thank you so much! Ashley & John


Hi Phil, Just wanted to let you know, we had a wonderful trip. The Princess Resort was beautiful, and the service and accommodations were outstanding. It was a great family vacation and TNT made the entire experience stress free from the hotel transfer to the airport ease of access. Thank you for helping us select a location and appropriate trip for a family. I will most certainly let others know how nice the entire experience was. Thanks, Maureen


Hi Phil, So about the trip, it was fantastic!  We loved the resort and that is definitely the type of resort we like.  Service was incredible, food & drinks were plentiful, pool & beach were beautiful and the rooms were comfortable.  I miss it already!  We all decided to do it again next year.  Keep checking out those resorts and let us know where to go.  Since you now know what we like we will trust you to find the perfect vacation for us again.  Thanks again for everything.  It was a ideal vacation from start to finish.  Buffy

Mexico:
We had a spectacular time at Iberostar Lindo! They upgraded us to a junior suite in the building we like (#50 - right by the beach and the buffet) and sent a fruit basket and a flower arrangement. A few minor problems with the toilet and the tv were fixed right away. The food has improved and we had some wonderful meals at the specialty restaurants. The bar tenders remembered our names from last year (!) -- we tip very well. All in all a great time!
Will be sending you some Lindo info for your edification and to give to other clients.
Lots of love and holiday wishes,


Hi Phil! We're back after a fantastic week in paradise (also know as the Riu Palace).  The weather was perfect, the food was delicious and the Palace was terrific.  Carl even fed the fish in the ocean with bagels from breakfast...such fun!.   We did take one excursion to Tulum which we thoroughly enjoyed.  Thank you so much for the champagne and chocolate covered strawberries that you sent for our "Wedding Anniversary" which will be coming up in May.  

We were very impressed with the restaurants and the buffet.  This was such a class place. After all these years, I finally mastered eating with chopsticks in the Japanese restaurant while the foodwas still hot too! We would definitely vacation there again and would also recommend the Riu Palace to others.  With hindsight we would book our dinners a day or two in advance.  We did have to eat dinner at the buffet a second night because the restaurants were booked.  The food at the buffet was delicious. Your recomendations were great.  THank you so much for all that you do for us.  You are the best!! Carl and Annette


Hi Ellen, I just wanted to let you know what a great time we had in Mexico.  The wedding was FABULOUS and Meaghan looked stunning.  I’m sure Cheryl will send along some pics, but just wanted to thank you for everything.  The flight, transfers, etc all went smoothly.  The weather could have cooperated a little better, but it was a beautiful day the day of the wedding so that’s all that matters.  We’ll definitely use P&H again when we travel………hopefully it will be soon! Thanks for all your help! Dianne


Dear Mr. Patterson, Having just returned from another successful vacation, I felt compelled to take ths time to tell you how very satisfied I am with your company, P & H Travel, and specifically with your travel consultant, Ellen Wellington.  During the last 7 years, Ms. Wellington has helped my wife and I, as well as many of our friends and family, through the vast maze of travel and vacation options available.  She and P & H Travel have always worked tirelessly to secure the best values available.

During the past few months, Ellen had the monumental task of setting up all the travel needs for my daughter's destination wedding in Cancun, Mexico in early November.  From booking hotels, airlines, and ground transfers for many people coming from different starting points and at different times, to room requests, handicap travel needs, special diets, possible hurricanes - you name it, we had it!  And she fulfilled it all with total professionalism, even taking a frantic last minute call from the bride-to-be on a holiday morning at home.  The wedding was a great success due in no small part to Ms. Wellington's efforts.

In closing, I would like to say in this age of "washed up" actors and lawn ornaments trying to sell me online travel service options, I am so glad to have found the guidance, honest information, and caring follow-through service that P & H Travel offers. Thank you, Roger


Hi Phil, We just got home last night. I want to Thank YOU for our anniversary gifts and room decorations. It was great!!!! We all had a great time. Already looking forward to what we will be doing next year. Hopefully a 10 nighter..!! Again, Thank you for your thoughtfulness. Love ya, Carol and Jimmy

Two dozen roses from a family that left for their destination wedding: The note says: Clients in Mexico for their daughters destination wedding: Thank you for all of your hard work pulling this whole thing together.  We should all be here by now - we will be toasting you for sure.  What a special time for us.  We think the world of you Ellen.  Love from the  O family


Hi Melissa, Mike and I and the Refinos had to let you know what a wonderful time we had in Nashville.  The hotel was absolutely wonderful, The GRand Ole Opry was a lifetime dream for me and the seats you got us were perfect, General Jackson Dinner and Show, we had table 2, perfect, right at the stage, and the music, dinner and show were so much more than we expected.  We got a 3 day bus pass, which we found out later, to go into town back and forth any time, all day until 11 at night and later on weekends, bought at the hotel.  The shopping (we all bought boots and souvenirs) and the saloons, were fantastic, the music (live bands) in every one was one better than the other.  We are so happy we went through you and will do for every trip in the future.  Thanks you, you are the best.  ps.  Mike wants to be sure and thank Tracy for filling in.  In your absence, she also did a great job.
Ann & Mike , Joe & Cindy


Hi Tracy:   Just wanted to say that Mike and I had a great time at the Majestic Colonial last week.    We were upgraded to an oceanview jacuzzi room which was beautiful.  We thoroughly enjoyed the week.   Thanks for recommending the Majestic Colonial in Punta Cana.    Betty


Hello Phil, I just wanted to touch base to thank you for the bubbly, the cabin credit and the dinner, on our cruise.  The dinner, at Ocean Liners, was absolutely fabulous.  All of us were too full for desert; but, Sylena and I were persuaded to stay for the cheese platter.  Wonderful! We all enjoyed the cruise very much.  When I think back on it, I can't believe we visited all of those great cities.  Sylena and I loved Amsterdam, perhaps it will be a future trip!  Tallin was so unique.  We felt we needed more time there.  And, of course, all of the other cities were beautiful and interesting.  We didn't get to the dinner at the palace (St. Petersburg); but we saw so much we were worn out. Thank you again.  Until the next trip! Constance


Hi Phil, OMG….that is all I kept saying.  The hotel was beautiful.  The room was spectacular – LOVED our little pool off our balcony.  The people were at our beck and call.  I was up at 6:30 every morning to watch the sun rise, and then come back to ordered room service.  What a life.  The restaurants were great.  When you say quiet, it certainly was.  It’s occupancy was at 20%....ha ha..so about 15 couples.  We didn’t mind it at all – just did our own thing.  Thanks for the tips about getting our flights back here.  Well, thank you again!!! Donna

El Dorado Spa Resorts and HotelsGourmet InclusiveAzul Hotels

Phil, The trip to SF and the cruise was terrific.  Your advice on the flights was right on, all left on time.  The cruise to Alaska was great, the Holland America Oosterdam was wonderful.  Thank you for putting it together for me and for your great advice.  Joe


Hi Melissa, Just got back from our Alaska Cruise on the NCL Star. It was amazing!  Just wanted to give some feedback for future passingers.  Definitely spend some time in Seattle, so many museums, duck tours, show me seattle tour and a walking foodie tour that was terrific That tour goes all around Pike Market and is wonderful.  The cruise is amazing but I noticed that they didn't mention on the brochures that they go to a glacier.  It was a wonderful experience, not sure it it happens every cruise  but I didn't see it on the itinerary. I would definitely recommend the aft balcony cabin definitely worth the $.  Cabin is a little smaller but the deck is amazing.(seeing whales & seals) just bring small binoculars.  I am looking forward to my next cruise (hopefully Greece).  My daughter is heading to Bermuda in August with you guys.  Overall an amazing trip.  I am ready to book my next cruise!   Thanks, Bonnie


Tracy,  Neil and I want to thank you for pointing us in the right direction for our honeymoon at The Royal Playa Del Carmen. IT WAS WONDERFUL!!!  We would both go back in a heartbeat.  From the wonderful treatment by the staff to the fantastic food, we thoroughly enjoyed ourselves. So, thank you and if you ever see any really great deals for Mexico, let us know.  - Cathy


Thanks so much for your help in saving our Europe trip during the terrible snow storm when our flight was cancelled.  Your help in finding a rental car to allow us connect with our flight in New York saved our vacation and allowed to spend time in Buenos Aires which we really enjoyed! Gracias

 


Thank your so muchg for helping us plan our family vacation to Punta Cana.  We couldn’t have done it without you.  We are already thinking about where to go on our next trip with P&H Travel! Thanks so much


Hi Tracy, Just back from St. Martin. All I can say is magnifique about La Samanna! Everything about this resort is incredible. The suite was beautiful. The service was impeccable. The dining was amazing. The spa... oh my god, the spa was incredible. This is a wonderful place for honeymooners. If you have a client who is looking for something really special, this is the place.  I hope to return (with husband) very soon.  Thanks again for all your help with booking our trip. I'm so excited to finally have found a travel agent/agency I can believe in! Regards,  Leslee


Hi Phil, I realized I neglected to thank you upon our return from the Mayan Riviera! We had a MARVELOUS time -- Can’t thank you enough for setting up this last minute trip for us.  The resort was beautiful, the staff was very friendly, the food was great.  The beach was incredible. When we got there I thought to myself, “I’ll be done with this place in 5 days”, assuming I’d feel bored in the same surroundings, but I wished we could have stayed longer. We would definitely go back. Nearly everyone we met was there for 10-14 days, and one couple had been back every year for the last 10 years! We did one day trip to Chichen Itze, which was amazing. We can’t wait for an opportunity to go back there, which is not something we usually say!  My sunburn is still fairly prominent 30 days later.  Fun was definitely had by all! You recommend most for Alaska?  I need to show them potential dates and ports, which I know I can find online. Thank you again, T&J


Dear Phil: Just wanted to let you know that my mother and I had a wonderful time in Vegas.  The trip went off without any problems.  Harrah's was perfect - clean, nice staff, and convenient to all the casinos.  We hit EVERY casino in Vegas - I lost 3 pounds!  Lots of walking, but lots of laughs.  Thank you for all you work booking the trip...When my husband and I figure out what we are doing for vacation I will definatley be in touch.  Have sung your praises to several people so hopefully if they decide to travel they will become your customers. Have a nice weekend.  Heather & Martha


Hi Phil - Just a quick note to THANK-YOU VERY MUCH!!!!!   We had a great time and cannot wait for the next time.   I'm already starting a new vacation saving fund just so we can call You when we are ready,  The place is awesome the people are great the room was water front looking out over the pool,palm trees and the beach just wonderful!!   I got up ever am. and opened up the doors so We could listen to the Ocean.  Looking at Cozumel we did go there and I went snorkeling .  We went to XPORE  and we did ALL the zip lines,rivers and drive though the jungle. Thanks again M&C


Hi Phil!  We had an awesome time in Cancun.  Everything was great!  Thanks again for your help.  I wanted to let you know that they did sell alcohol on both flights. Hopefully we can book another one soon! - Chris


Dear Phil, You certainly put us on the right ship and the right itinerary!! We had a terrific time. Thank you for the lovely champagne, we had it served at our table at dinner and celebrated our table mate's wedding anniversary, it was great fun and very special. Thanks so much for all you help & for our surprise champagne! Thanks so much for all you do. Pat & Steve


"Hi Phil, Thank you for your help…I enjoyed booking at P&H, made it very easy!  We will have a great time!  Can't wait!  Thanks for your kindness!


Tracy, Just returned from Playa Del Carmen on the 24th.  Man oh Man!!!!!!!!  We soooo lucked out with our plane reservations.  We left right before the first small snow, and of course Jet Blue was great.  Then returned on US air, into Charlotte, and then into Boston on the 24th-right before the big storm.   Both airlines were very comfortable and great flights.  We stayed at Iberostar Tucan and it was perfect.  Recommend the ocean front rooms to anyone.  And the property is beautiful. If you book anyone going down there, and they want to do a great adventure tour,  have them try Edventure tours.  Private company and very personal service.  Loved it...Thank you again for all the arrangements.  I can honestly say that I like Mexico more than Aruba.  Sooooooooooooooooo much to do. The best of New Year to you and yours. The Sullivan Family


Melissa:  I wanted to drop you a line and tell you about Secrets Santuary.  The place was incredible.  It is even more beautiful in person. They upgraded me to a ocean front suite on the first floor.  The balcony had a bridge that went to a private island.  The room was quite large, the decor was tastfully decorated in neutral tones.  They had italian terrazo tiles everywhere, it was very elegant.  The food was excellent, I cannot think of anything that we had that we didn't like. It reminded me of a quaint meditteranean village with a piazzo in the center.  There were cobble stone walks and stone walkways throughout.  Everyone was very friendly, although some of the help spoke minimal English so that was somewhat of a problem, but they did understand how to make a drink, that is for sure....I will tell you that they are doing a major construction job on the castle (they are adding a state of the art new Spa), but they had this indoor water feature that was quite loud and drowned out the sound of them working.  I am sure if you were closer to the area where they were working, it might be a little less quiet. 

                          

Anyway, it was an excellent choice, and I would highly recommend it to anyone looking for a quiet place to go and relax.  I LOVED IT.   If you have any questions about it, let me know, I would be happy to answer them.


Bonjour Phil, Thank you!!!  Thank you!!!  The trip was ABSOLUTELY FABULOUS!!!!!!!   We constantly were blessing you for all your good tips (museum and Metro pass) and also for our wonderful, central location!!!  We loved the Hotel Cluny Square-perfect for our purposes!!! We had no problems and enjoyed every second!!!  We walked all over and would take the Metro and get off and explore a neighborhood of our choice in addition to all the major sightseeing places. (Musee D'Orsay was beautiful!).   We took the Seine boat ride and I even dragged Phyllis on Les Egouts de Paris (the Paris sewer tour-like in Les Miserables with Jean Valjean!! )  It was fascinating to me as I like the off beat but Phyllis-not so sure.   We did get out to Versailles which was magnificent.  We hit every major store and even those not major (BHV) and La Grande Epicerie Paris (Huge Food Place) of Bon Marche. We did used the HOHO bus (hop on hop off) and enjoyed the guided tour of the major sights and then we returned to them.   We were out from 9 AM and would return at 12-1AM!!!!  We covered a lot of territory!!!  So again, thank you for all your help with the arrangements.  It was a trip to remember!!
Jo-Ellen


Hi Phil, Thank you for everything. Our trip to Greece was great! Your choice of hotels was perfect. The Plaka was perfect, clean, nice people, great breakfast,  roof top lounge looking at the Acropolis, "just beautiful" perfect part of the city. Locale to everything, just outside of our door.

The 2 Hotel The Acropolis Select was just as nice, I can say the very same thing about that one, only no roof top.. I found it very different, That shopping section was a little cleaner a bit more like Italy . We were told of a private limo company, that we used when we got there, They picked us up & drop us off  at the airport - we also used them to take us on a all day 7 night tour in a bus that held all 8 of us. Prices were great, they spoke perfect English, Very Knowledgeable, Brand new Mercedes, they do a lot of high end customers,. they made a great day for all of us & funny too.. You might want to  look into them, a great recommendation for people going to Greece. Thank you again, Carol


Hi Phil, We had an absolute blast in Mexico! We were so sad to leave. Everyone enjoyed every minute! The resort was excellent! What a great choice. Thank you so much for arranging everything. Your name came up many times during the week as the perfect planner. We went to the Mayan ruins and the cenotes,etc. but really just enjoyed our week at the Tropicale. We think it was our best adventure so far. Cant wait to start planning again! Thanks again, Linda


Hi Phil, …Had a WONDERFUL time !!!  don't hesitate to recommend the Valentin... it was really superb.... food ... accommodations....premises.... staff.....etc.   Not a wild night life... but for those of us who have left the really wild times behind.... it was perfect.  and.. the 'kids' (19 and 21 year olds on a family vacation)... had no complaints either!  We all went on the Tulum/ X-Treme excursion--- was really a wonderful  experience! The kids went on a snorkeling excursion-- arranged through Apple... had a tour guide named Jesus--- they had a GREAT time.  Highly recommend that tour and  especially the guide-- he made the day!!!. Rest of the time we just enjoyed the resort.  Never went into Playa Del Carmen... or Cozumel...... but was never bored.... just total relaxation and indulgence.

Thanks for everything!!   thanks again, Pat


Hey Melissa, Thanks for everything.  We had a wonderful time.  The hotels were great.  Transportation was easy.  We had no problems whatsoever.  Thanks for all your time. Beth (Alaska Trip!)


Phil…another fine job!  We had a great time


Hi Phil- Just wanted to let you know we had a great trip! Ship was great and the hotels you arranged for in both Venice and Athens couldn't have been nicer or better located. Thanks - Bill and Eileen


Dear Tracy, Just want to thank you for setting up our vacation to Beaches Turks and Caicos.  We had a wonderful time.  Everything was perfect!!!  We even got an upgrade to a two bedroom suite. It  was amazing. Thanks again, Elaine R


Hi Phil, We are back from Punta Cana and had a great time. The Catalonia Royal Bavaro was everything we hoped for and more. The Exclusive Suite was terrific. We made good use of our private pool and we were only steps from the beach. Weather, food, golf service and accomodations were great. Thanks for pointing us in this direction. We celebrated our 40th anniversary all week long. Gene & Charlotte


Hi Ellen! I meant to write you a few weeks ago to tell you we had such an awesome time in Mexico! Aside from the fact it was pouring when we got there, we had a really good week. Food/service/pools/entertainment were excellent... The beach area was great since it was bigger than last years (in Cancun). Plenty of chairs for people to sit, so there wasn't anyone scrambling around at 530am to save them! (it was more like 8am-not so bad). I would definitely recommend this place to people - there's something for everyone. And they do a really nice job with keeping the kids pool / camp area far away from the rest of the place. It was february vacation week - and i barely saw or heard any of the little rascals! I attached some pics I took of the place. Hope all is well with you.

Thanks again for setting this trip up for us! - Jackie

           

  


The Catalonia Royal Bavaro was wonderful.  My husband & I, both 50 years old, went on Halloween week & stayed on the Royal side which is the adult side.  Both sides are beautiful, but not having any young children now, we wanted the option of having quiet time when we wanted it.  Being on the Royal side, you can use both sides, if you're on the Catalonia side, you can only stay on their side.  The Royal bedrooms were large & very nice.  I love the round tubs in the room.  They had fresh cut flowers all over the bathroom, beds & bathtubs daily.  Leaving a few dollars daily for the maid is well worth it.  She always had our fridge well stocked along with plenty of cookies & peanuts.  The place was very clean.  We had a nice balcony with a hammock overlooking the pool. Only complaint, the beds were hard, but even that, they tried to fix by adding some foam cushions on top. You had options of many restuarants, japanese, steakhouse, italian.  It was all good, we preferred the multiple locations with buffets, but the steakhouse was delicious. This time of year, I doubt the place was half full, so we had the run of the place.  Most times of year, you have to make reservations for the restaurants, but we were able to come & go as we please.  Not having so many guests, left the workers to cater to us which was amazing.  They are all so friendly & accomodating.  The pools on the Royal side were amazing.  They had a nice pool with a small swim up bar that was beautiful.  The chairs were more than comfortable.  Down closer to the beach, it had a gorgeous pool that runs off & overlooks the ocean.  They had cabana's with beds all around this pool.  Just amazing & again because it wasn't busy at this time of year, we had no problem getting whatever beds or chairs we wanted at any time of the day.  The ocean itself was a little murky & lots of seaweed, but the hotel did their best to have someone out their daily raking it up.  We are more pool people anyway, so it didn't bother us.  They had games going on down the beach during the day. The Catalonia side had one big beautfiul pool.  The chairs were nice, but not as comfortable as the Royal side.  They also had a big swimup bar, but there were kids on this side so it was busier, but we enjoyed it.  The Royal side you will see lots of topless woman around the pools.  They had a piano bar with a nice flat screen tv to watch football & baseball games which we love.  The main bar also had two large flat screen tvs.  We enjoyed the good size casino for the islands.  It was very quiet, but again, I'm sure it's not like that during the more popular time of the year.  They had a disco that people said they enjoyed, we only looked in it, not what we were looking for.  They put on shows at night in an outside theatre spot, nothing great, but it gave people, especially those with children, something different to do at night.  If you like diversity, you'll love it here.  At the time we went, there weren't a lot of english speaking people.  Lots from Germany, France, Sweden, all over.  It seemed the only other english speaking people were those from Canada. We lucked out, we had a perfect week of weather.  Sunny & beautiful every single day & night. Not one drop of rain.  My husband & I loved it here.  Royal side really nice place for newlyweds or nice way to reconnect to partner. This was our 2nd trip to Punta Cana, first time at this hotel. We would go back in a second.  Thank you P&H Travel for arranging everything!  Another great trip!  TP


We had a spectacular time in Mexico - even with Ida along! A large part of our enjoyment was the room you chose for us.  It was the perfect spot !  I enjoyed the balcony every day, and it was not too low or too high - just right!!  And our location was quiet, but close to everything.  You did a great job.  We roamed Playa Del Carmen , and took almost every tour available.  Wonderful!  I even got my husband  to go on the cave  snorkeling option at Xcaret.   LB


Hi Phil - I just wanted to tell you that Andrew and I had the best vacation!  We stayed at the Valentine Imperial and I would recommend it to any one who was looking for a couples getaway.  It was so clean and the staff was extremely friendly.  Also you had set us up with Lomas Travel and they were amazing.  From the second we stepped off the plain they were friendly and made the trip from the hotel to the airport effortless, then when we arrived at our hotel the Lomas Travel guide came right over to us and introduced himself.  Later that evening he booked all of our excursions for the week and always would stop and greet us as we walked past the main lobby.  The beach was perfect and the pool was spectacular.  The atmosphere and the food was excellent.  Overall Phil, it was just an amazing experience.  I might have a few people calling you to book a trip - everyone I tell seems interested in the resort and I mention how great it was to go through you! Thank you again and If you ever need a referral please don't hesitate to reach out to me. Sincerely, Heather and Andrew


Hi Phil, We wanted to thank you sooo much for suggesting the El Dorado Royale. We had a wonderful time. The resort is huge and colorful and very relaxing. We absolutely loved it. The people there couldn’t have been nicer. And the room was so awesome.. I am so glad we got the swim up. We sat out there in the morning and at night. Thanks so very much for everything..We just love you guys..Thanks. Patti


Hi Phil! Sorry this email is soooo late.  Pete and I loved our room, the decorations, cake, and strawberries dipped in chocolate (my absolute favorite).  The cruise was a great time. We definitely want to go back to Bermuda and really explore the Island. Thanks for everything.  You made it really easy.  Even Pete's brother in law said he needed to talk to his travel guy because of all the extras that you did.  You are the best! Thanks for making us feel special.  I hope the rest of  your summer has been enjoyable.  We hope to get together soon for some cards and cocktails.  Talk to you soon! Kathy & Pete


Hi Phil, OMG...what a great trip we had. Even made better by the wonderful surprises we all received in our cabins!   It was such a surprise and so much fun to receive all the special gifts from you. The tote bags are fantastic...perfect size and zippered tops and pockets.  The chocolate covered strawberries and pastries were delish!!!! The champagne was another bonus and of course the ship-board credit was fantastic!!! I can't thank you enough for all your help and time spent to make this trip fabulous. We cannot wait to start planning another cruise. My whole family was delighted with everything! I'm sure you will hear from them too. Again, thank you for everything. (You thought of everything) Sincerely, Linda p.s. I hope you enjoyed your Florida trip.


Phil, You had asked me to give you feedback on the hotel I chose to stay in during my recent trip to Florence, Italy. The Rosary Garden turned out to be a wonderful little gem on the outskirts of Florence. It is about 3 miles from the center of the city, and we took buses to get around from there. It's on the far side of the Arno River removed somewhat from the noise of the city. It gives the impression of a bed and breakfast setting, the rooms were very clean and large enough for our needs, and the staff was very helpful in scheduling day trips and answering our questions about the area.
They provided a small dining room where breakfast only was served till 10:30 AM, and added nice touches while we were there such as a chocolate Easter bunny for the day of Easter left in our room that AM and a small wrapped birthday gift for me, since Easter was also my birthday. Little extras to make you feel special. Our flights with Swiss Air were wonderful...they are well worth the money since their flights still offer much in the way of food and service. Also the shuttle you arranged to and from the hotel from the airport turned out to be a private transport in a Mercedes sedan...not what I expected and so much nicer! Thanks for your help in booking this trip. My mom and I enjoyed ourselves greatly. Sincerely, A.W.

 City of Florence, Italy  Vacation in Florence, Italy  Florence Italy - Arno River

Rose Garden Hotel - Florence Italy   Rosary Garden - Italy  Rosary Garden - Italy

“Why Should I Use a TRAVEL PROFESSIONAL?”

In today’s world of instant online access to unlimited information on travel options, you might be wondering why it makes sense to plan your vacation with one of our travel professionals. We take the time to get to know you, understanding your approach to travel, what you like to see & do & in what style. Then we match these factors with your budget, schedule and our insider connections with the best travel providers. Our travel professionals are here to talk to, answer questions, & design a vacation perfect just for you. No web site or cell phone “app” can do it our personalized way.

YOU CAN RELY ON OUR AGENCY:

For Expert Insights: It’s our job and our passion to know the world’s greatest destinations inside and out. Our expertise and resources give you an insider’s view when planning your next vacation.

Save You Time Our extensive knowledge of cruise lines, resorts, airlines and tour operators allows us to cut through the clutter and zero in on the vacation you really want.

Save Money We have access to discounted, limited-time offers and exclusive benefits you cannot obtain on your own.

Personalize Your Vacation Through our global network of trusted travel partners, we can custom-tailor your vacation to perfectly match your individual needs and desires.

To Be There When You Need Us Sometimes the perfectly planned dream vacation hits snags, like a missed plane connection, a front desk clerk who can’t find your hotel reservation or a medical emergency. When you book with us, all you have to do is make one simple phone call

Don’t just take our word for it, here’s what travel experts have to say compelling reasons to consult a travel professional:

 

“Why do I still like agents? A competent travel adviser can be your greatest asset when you’re planning a trip. Good travel agents have an edge over almost any other seller of travel. They know what you want. They speak your language. And they’re there for you when you run into trouble.”  ~ Christopher Elliott, ombudsman, National Geographic Traveler magazine.

 

“It’s clear agents can likely save travelers big money and help set a realistic itinerary. Even where they weren’t cheaper, the agents competed with what we could find on our own. And we were impressed where they did save us money, in particular with hotels.”  Jane Hodges, Wall Street Journal

 

“Having a travel agent advise you is now more important than ever,” as fees, surcharges, and other travel restrictions have become more confusing for consumers. “Travel is one of the most complicated purchases.”  - Henry Harteveldt, Travel Industry Analyst Forrester Research

The NY Times – Are Travel agents back? www.nytimes.com

 A NY Times article written by Michelle Higgins documents the details of the difference a travel agent makes on your vacation. From guests arriving to complimentary wine/cheese, a crib waiting for your little one – without spending hours of research, a travel agent may seem old fashioned, but is anything but in today’s travel market.

Travel agents can offer perspective of reviews from other previous guests, but also offer you their personal expertise from their many trips scouring the globe for the nicest places that meet all your accommodations. Whether inspecting the newest hotels, or touring the latest cruise ships, travel agents allow you the unique experience to learn from what they spent their time away investigating. Would you like having someone make a recommendation, and steer you in the right direction? Are you looking for a one on one customized travel experience? Are you concerned that the intricate informational search online may not land you the best deal? Price? Perhaps all these reasons contribute to the fact that travel agent bookings account for a third of the $284 billion US Travel market. Think on your previous travel experiences… is there an aspect that could have made your vacation even better? More enjoyable? Longer time relaxing? Travel agencies are a true way to epitomize the benefits of VACATION!